Role Overview: The Client Project Coordinator is client facing, detail oriented, and a skilled communicator. In this role, you will serve as the primary liaison between clients, sales, engineering, and production teams. You’ll guide custom cabinetry projects from proposals and selections through pre-production, ensuring every detail is organized, documented, and ready for engineering and manufacturing. Great candidates see organization as a craft and take pride in keeping complex custom projects organized and moving forward. This role includes some travel to client homes and project spaces as needed.

Responsible for:

• Client Communication & Relationship Support: Participate in early client interactions supporting the sales and estimating process; Serve as the primary point of contact for clients once a project is underway, manage ongoing communication via phone, email, text, and CRM; Coordinate client questions with internal team members and provide clear, timely responses; Maintain professional, responsive, and organized client experience.
• Estimating, Proposals & Contracts: Assist with estimating and scope development as projects evolve; Prepare, revise, and finalize proposals and pricing documentation; Generate and manage contracts; Design agreements, change orders, selection and shop approvals; Track approvals, signatures, and revisions to ensure all documentation is complete.
• Selections & Job Documentation: Coordinate all cabinetry-related selections with clients; Prepare, maintain, and update detailed selection sheets for each project; Match selections to available stock materials or coordinate custom samples as needed; Follow through on all selections until finalized and approved; Ensure all project documentation is accurate, organized, and saved accessibly for the team.
• Internal Coordination & Pre-Production Handoff: Prepare complete, organized job packages for handoff to the Project Manager and Draftsperson; Coordinate closely with the Draftsperson, including aiding in door ordering as needed; Support internal ordering related to selections and pre-production requirements; Ensure all required information is resolved and complete before projects move into engineering.
• Organization, Systems & Follow-Through: Maintain accurate records in CRM systems, job folders, and internal tracking tools; Track outstanding items and proactively close gaps; Manage multiple projects simultaneously while maintaining attention to detail, Anticipate and resolve potential issues before they impact production.
• Marketing & Brand Support (Occasional): Assist with occasional social media posts or content coordination; Support brand consistency in all client communication.

Qualifications: Exceptional communication, rapport building, and organizational skills required. Experience in project management in custom cabinetry, kitchen sales, millwork, residential construction, or related fields is a strong plus.
An understanding or willingness to learn custom fabrication processes and terminology. Confidence working directly with clients and internal teams. Strong follow-through and attention to detail. Comfort using technology including CRM systems, cloud file storage, email, and basic social media tools. The ability to work independently once trained and take ownership of responsibilities.